Terms and Conditions

Connect by Custom Media

Please read these terms and conditions (“Terms”) of use carefully before using Connect by Custom Media (“Connect”). By posting your special offer or using the special offers posted on Connect, you agree to be bound by these terms and conditions (“Terms”). If you do not accept these Terms, then you may not use Connect. In these Terms, “we,” “us,” “our,” refers to Custom Media K.K., “Connect Partners” refers to businesses or individuals who are posting offers on Connect, and “Connect Members” refers to visitors on Connect who are making use of the offers posted there. 

We reserve the right to change, modify, add or remove portions of these Terms, at any time, by posting changes to this page. The latest Terms apply even if you posted your Special Offer before the date of the latest Terms. Connect Partners and Connect Members’ continued use of Connect (including in the case of Connect Partners who do not withdraw their Special Offer), following the posting of any changes means that they accept and agree to all such changes.

Connect Partners will submit their special offers using the online form found on the Connect website. We will edit those offers in line with our editorial standards, and if we have any questions about a Connect Partner’s listing of their special offer, we will contact the Connect Partner using the email address that the Connect Partner submitted when posting their special offer. 

Other than as stated below, are not responsible for examining or evaluating Connect Partners. We reserve the right to choose not to post a submitted offer, under any of the following conditions:

  • The Connect Partner is not a legally registered business based in Japan, or does not do business in Japan
  • The special offer is for a product or service that is not legal within the laws and regulations of Japan
  • The special offer violates any third party’s copyrights or other intellectual or proprietary rights
  • In our sole view, we do not believe that the service or product offered under the special offer, will be useful to Connect Members
  • The Connect Partner does not disclose their identity or contact information

Connect is offered to small and medium size businesses, volunteers and volunteer organisations, NPOs, charities, entrepreneurs and individuals (collectively “Small Businesses”) in Japan as a shared marketplace at no obligation or cost to the Connect Partners. Our sole goal for offering the shared marketplace of Connect, is to help as many Small Businesses as possible create opportunities to engage with other Connect Partners and Connect Members in order to survive during the current human and economic crisis. We do not receive any commission or other benefit in hosting the Connect platform.  

Each special offer posted on Connect will include a means for the Connect Member to contact the Connect Partner, be it through the Connect Partner’s website, email address, or phone number. Once the Connect Member contacts the Connect Partner, we take no responsibility for any subsequent interactions between the two parties. However, we take non-compliance with Connect’s Terms seriously. If a Connect Partner or Connect Member informs us about a Connect Partner not complying with the Terms of their special offer as it appears on Connect, we reserve the right to remove that Connect Partner’s special offer from Connect. 


Connect is made available to Connect Partners and Connect Members on an “as is” and “as available” basis. Custom Media makes no representations or warranties as to the operation of, and information/content on Connect, unless we say specifically in writing. You expressly agree that your use of Connect is at your sole risk and we will not be held responsible for any and all direct, indirect, incidental, consequential, or punitive damages suffered by Connect Members in making use of the special offers that they find and use on Connect. 

We recommend that Connect Members carefully review the privacy statements and conditions of use of Connect Partners. We also recommend that Connect Members stay in compliance with all government guidance, warnings and regulations, and use common sense at all times.

Dated: May 14 2020

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